About FixOnlinePC.com - Who We Are
WHO WE ARE
Our partnership with GotoMyPCTech has allowed FixOnlinePC to provide online computer support for the removal of spyware, viruses, malware and infections that computers come by and get from normal internet use.
We are able to remotely fix spyware, virus, and malware problems securely and fast. We consult and answer questions about computer repairs via secure remote connections for small to large size businesses and home residential customers. You have a problem other than hardware, we can fix it remotely. If you require hardware, you can go to products section and order the equipment that you need.
FixOnlinePC is known for delivering fast and reliable service to our clients, ensuring satisfaction when the job is complete. By providing one on one consultation with a certified technician via our chat program or over the phone, we are able to understand the need(s) of our clients ensuring you are provided with the correct service. What if we don't fix the issue? Let us know within 7 days and we will make it right or issue a full refund! It's Fixed or It's Free!
Understanding the demand to have a functioning and hassle-free IT service, we work extremely hard to provide the best services. In order to meet this demand and the needs of our clients we provide REMOTE ACCESS service for fast results and to minimize down time. Remote access is a secure and convenient way to solve your problem especially when it is of the utmost importance.
CERTIFIED TECHNICIANS
Support technicians must pass an entrance exam before being considered for a position. In addition, all technician's most hold a recognized certification in the industry such as CompTIA's industry neutral A+ certification or Microsoft's Certified Professional (MCP). Once hired, technician's undergo rigorous training before being able to begin supporting customers. Our technician's are then kept abreast on emerging security threats and technologies such as Microsoft Windows Vista and Windows7. Understanding the need for customer service, our technician's are trained in proper customer service techniques. FixOnlinePC does NOT outsource any work overseas so there is no language barrier on most occasions.
REMOTE CONTROL TECHNOLOGY
The remote control software used allows us to connect to your customer's computer within seconds, even while behind corporate firewalls thanks to our reverse connection technology. All connections utilize 256-bit AES encryption and heavy compression and use Symantec-audited security architecture. FixOnlinePC and GoToMyPCTech's remote control system meets HIPAA regulations so our customers in the Healthcare industry can use our service safely.
CONNECTIVITY AND SECURITY VIA VOIP
VOIP Call Center has the ability to manage dozens of concurrent customer connections with VoIP redundancy. All sessions and chats are logged in detail for quality assurance and security.
PBX PHONE SYSTEM
The Asterisk based PBX phone system has redundant trunks with multiple lines to handle heavier than normal call volumes if a large virus or spyware outbreak occurs. This means our customers will never get a busy signal and our powerful auto-attendant routes calls efficiently and our monitored reporting system ensures our customer's never get lost in the phone menu.
Try our service today and you see why FixOnlinePC is one of the best in Online Computer Repairs.
If you would like to chat live with a certified repair technician please visit our main page FixOnlinePC or call 1-888-392-2785
